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About Us at the Kelpies

Cancellation Charges

Where the Customer cancels his/her tour reservation, charges will be payable by the Customer as detailed below:
Please note that all Customers cancelling any tour reservation will be charged a standard fee of 10% of the booking price to cover administration costs.

The following terms and conditions apply:

1 Day Tours:
For cancellations made more than 72 hrs before departure, a full refund will be given less an administration fee of 10%
For cancellations made less than 72 hrs before departure, there will be no refund. Customers will be placed on standby for a period of 12 months.

Extended Tours (more than one day):

For cancellations made more than 7 days before the tour departure, a full refund will be given less an administration fee of 10%
For cancellations made less than 7 days before the tour departure, there will be no refund. Customers will be placed on standby for a period of 12 months.
*No refunds are offered on any tours if the passenger is late for a tour/cannot find the pick-up point*

Arriving for your tour

We kindly request that passengers arrive at the departure point 15 MINUTES BEFORE THE PUBLISHED DEPARTURE TIME as the car must depart on time. This is for the benefit of all customers, and allows us to visit all stops for the full amount of time, offering you the most out of your tour. You can find your Published Departure Time on your booking confirmation. Arrival in time for tours departing and finding the departure point are the responsibilities of the customer.

Tour Timings

Please note that return times stated are estimated. Due to the unpredictable nature of travel, we cannot guarantee these times. Please bear this in mind when arranging further travel connections. LinkTours are not responsible for missed travel connections. We strongly advise procuring travel insurance in the unfortunate event that you are unable to reach connecting travel arrangements.

Insurance

Whilst LinkTours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover for eventualities during travel.

Alterations/Alternatives

The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. The Company reserves the right to alter the size and type of motor coach employed on any tour.

Other Operators/Carriers/Third Party Suppliers

The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

Accommodation

Please note accommodation is not included in the tour price.

Luggage on extended tours

Luggage is limited to 1 small to medium-sized suitcase or bag per person.

Prices

Tour prices are for transport and Driver-Guide only. All other attraction entrance fees, food and drink, accommodation etc., are additional optional extras, payable locally by the Customer at their own expense.

Customer Conduct

Smoking is not permitted on any of our vehicles.
The consumption of alcohol is not permitted on any of our vehicles.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.

Data Protection

Please note that when giving information for the purposes of making your Booking, you will be deemed to consent to us holding and using that information to send you details of other products and services we provide that we think may be of interest to you. If you would prefer your information not to be used in that way, please contact us, giving your name and address: (i) in writing, (ii) by e-mail, or (iii) by telephone.


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